Each project is handcrafted with care. I do my best to create consistently high quality wooden engravings that well reflect my advertised products and that are also unique in their own way. I enjoy working with people to create exactly what they are envisioning so I am happy to get your input and take any requests you may have for custom orders.
Paypal and Etsy direct are the preferred methods of payment. Currently I do not accept money orders.
Everything in my shop is made in, and ship from, Canada. If you are having your item shipped outside of Canada, please be aware of the import duties that may be charged to you by your country. I will not cover these charges under any circumstances.
Please complete your payment as soon as possible. I will not start the creation process on your project until payment has been processed and we have communicated details about your project. If I do not receive payment and communication within one week of the order being placed, I will cancel the order.
All orders will be shipped to your Etsy Address. If you would like to arrange for delivery to another address, please contact me to make arrangements.
Please provide a contact phone number with your order. This number will only be used by the courier delivering your package in case of difficulty delivering your package. The courier will only guarantee delivery times if a contact number has been provided.
Since everything I create is made to order and each project can take several weeks to complete, creation + shipping time should be taken into consideration if you need your order by a certain date. If you require rush delivery on an item, please contact me to make arrangements (an additional fee may apply).
Contact me to upgrade your shipping to Priority or Express and tracking.
International shipments outside of Canada and the US are shipped with International Parcel - Surface service and can take up to 3 months to be delivered depending on the country you are in. Larger items may also incur additional shipping fees which will be noted before your project is started. If you need to receive your order quickly you can upgrade the shipping on your package by requesting a shipping upgrade in addition to priority processing.
Shipments to Canada and the US using standard ground shipping typically take 1-10 business days to arrive at their destination. Upgrades to express and overnight shipping services are available (additional fees apply). A different courier and service from the one you selected may be used depending on couriers' history of delivering packages safely and on time to your area - Rustic Engravings will make this call and may contact you if a different shipping method from the one you chose is recommended.
All customs fees will be paid by buyer. If your item is not picked up from the post office or it has an incorrect address, and it is sent back to me as a result, a second shipping fee will be charged to send your package a second time.
Although Rustic Engravings does ship to the US, there may be an additional charge for shipping to Alaska, Hawaii, or Puerto Rico. Also, if you live in an extremely rural area, there is a very small chance that I will not be able to ship to you or there will be an additional fee to cover the extra postage. If you live in the absolute middle of nowhere and you think shipping to your address may incur additional fees, send me a message and I will double check for you. I will not add on any fees without your permission.
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Since the items sold in my store are custom made to order art pieces, no returns will be accepted under any circumstances. These pieces are custom made usable artwork and I check everything before I send it out and I will only ship products that meet my high standards of quality.
Since all items are made to order, wood grain will differ from the example image but I always try to select wood with an interesting grain pattern so each book will have character. Note that creative liberties are taken in the creation of each piece. The coloring and texture of your piece will vary from the original listing as well as from the mockup design. When you are purchasing one of my pieces, you are ordering a unique, customized, made-to-order art piece. If your book contains screws, please note that screw color may also vary. Screws may be black or brass depending on what I have in stock. Screw color is not guaranteed but if you prefer a specific color please send me a message and I will try to accommodate your request.
I can only refund items that are damaged during shipping if you, the recipient, open the package with the mail carrier present and initiate a damage claim through the mail carrier. I can issue a refund once that claim has been resolved.
Please be aware of your country's import laws. Rustic Engravings will not issue a refund for any package that is held at the boarder due to import restrictions. Note that as of 2019 USA import laws have become more strict. All products sold by Rustic Engravings comply with USA import regulations however, you may be required to fill out an additional customs form for importing wooden products to the USA which can delay your package. If you are concerned about a delay, please contact me as soon as possible.
I am happy to work with you to create a custom order. I can also take bulk orders.
If you are having trouble sending me a message using Etsy, please send your message through rusticengravings.com or send a message directly to email@example.com.